Contact SimplyStroke
Email support@simplystroke.app. Every message is read by the team that builds the app.
Include your iPhone model, Apple Watch model if relevant, the SimplyStroke version shown in the app menu, and the steps that led to the problem. Please do not email passwords, purchase receipts, private journal notes, or other sensitive information.
Common questions
My Pro access is missing
Open SimplyStroke Pro and choose Restore Subscription while signed in with the SimplyStroke account you want to use. Apple handles billing; restoring does not create a second charge. If access is still missing, email us with the account email and approximate purchase date. Do not send your Apple ID password or receipt number.
The Apple Watch app is not updating
Keep the iPhone and Watch nearby, confirm Bluetooth is on, and open SimplyStroke on both devices. Your stroke count stays usable if the connection pauses and syncs again when the devices reconnect.
How do I add a club or private shot note?
During an active round, count the stroke first, then open More on iPhone or Apple Watch and choose Shot details. SimplyStroke Pro attaches the club or note to your latest stroke; it never interrupts scoring with an automatic prompt. You can use Apple Dictation to enter the note. SimplyStroke receives the resulting text and never records or stores raw voice audio. Shot details stay private and out of standard shares, group scoreboards, recaps, leaderboards, and email.
A paper scorecard scan looks wrong
Recognition creates a draft. Review every score, par, player name, course, and date before saving. Nothing from the scan enters your history until you confirm it.
I need to manage or cancel Pro
Open SimplyStroke Pro and choose Manage Subscription, or use Apple's subscription settings. Deleting your SimplyStroke account does not cancel an Apple subscription.
I want to delete my account
Use the account deletion option inside SimplyStroke. If you cannot access the app, email us from the address on the account and we will help. Read the Privacy Policy for what is removed and how billing is handled separately.